Who do I call if my credit or debit card is lost or stolen?

Our security professionals are available to help you 24 hours a day, 7 days a week.

To report a debit card, call 1-800-472-3272

To report a Visa or MasterCard credit card, call 1-888-503-3358

What do I do if I think my identity has been stolen?

Instructions on detecting, defending, deterring identity theft can be found on the website of the Federal Trade Commission at ftc.gov.

How can I get my bank information over the phone?

Our telephone banking product is called Access24 and offers real-time balances and up to the minute transaction history as well. Customers can dial Access24 directly at 352 2265. This is also a free service and simply requires enrollment. To enroll for Acess24, contact customer service at 512 352 2265 ext 339 or 800 848 8472 ext 339.

Where can I get some of the reconciliation forms to help me balance my checkbook?

To get some reconciliation forms to balance your checkbook, click here.

How can I protect my account from insufficient funds charges?

The easiest and least expensive way to prevent overdraft charges is through automatic, account-to-account protecting transfers. With our protecting transfer service, we can automatically withdraw funds from another account that you own to prevent costly overdraft fees. You get to decide what balance you would like for the account to have before a transfer would occur as well as make the decision as to what amount you wish to transfer. These transfers happen automatically and there is no charge to set this feature up on your account. To add this valuable service, please complete and return this form to us.

What types of free checking accounts are available at City National Bank?

We offer two different free checking accounts. Kasasa Cash® and Kasasa Cash Back®. Not only are these accounts free, but they both provides cash rewards! Earn really high interest with Kasasa Cash or get cash back on everyday purchases with Kasasa Cash Back. No matter which you choose, you’ll get ATM refunds, nationwide!*

*Qualifications, limits and other requirements apply. See bank for details.

How can I get money to and from my account at another bank?

We offer a free service called external transfers. It is a part of our Internet Banking Product and it allows secure transfers over the internet to or from any account in the country. Money can be moved from one account to another within 1-3 days.

How do I get a copy of a check?

Front and back check images are available at our secure website. Online banking customers may access as many check images as necessary without incurring any fees.

Customers may also request copies of checks through our customer service department at info@cnbt.com.

How can I make unlimited transfers without incurring a fee?

Unlimited account transfers are available through online banking or over the phone through Access 24. (Federal regulation restrictions on Savings Accounts and Money Market Accounts apply)

How can I pay bills online for free?

Online bill pay is available free with any checking account.

How can I transfer money to and from my account at another bank without incurring a wire transfer fee?

We offer a free service called external transfers. It is a part of our Internet Banking Product and it allows secure transfers over the internet from any account in the country. Money can be moved from one account to another within 1-3 days. To sign up for external transfers please go to the User Services tab within internet banking and click the Add External Account link.

What is the bank's routing number?

CNBT's routing number is: 114901859.

What is the quickest way to reorder checks?

Customers may reorder their checks through our secure website or directly at deluxe.com. If changes to a check order are necessary, please contact our check ordering department at 800 848 8472 ext 311.

Which checking account pays the most interest and is still free?

How can I do my banking without having to wait in line at the bank?

Most banking transactions can be performed without actually coming to the bank, including deposits. Mobile banking with mobile deposit allows you to deposit checks with almost any mobile device equipped with a camera.

Deposits can also be made in any of our night depositories located at each of our bank facilities or at our Automated Teller Machines (ATM) located at 3206 N. Main, 305 Talbot, 212 N. Main, in Taylor; 405 FM 685 in Hutto; 217 W. Commerce St. in Granger; inside the main lobby at 212 N. Main and 207 E. Hwy 79 in Thorndale. Withdrawals may also be made at any of our ATMs. Find your closest free ATMs.

How can I make sure merchants take my check even when I am out of town?

Visa Check cards work just like checks and are accepted at over 17 million locations around the world.

How can I get a copy of previous statements?

Up to 7 years of past statements are available at our secure website. Online Banking Customers may access up to 7 years of previous statements beginning with the date of enrollment in Online Banking.

What is mobile banking?

Mobile banking will give you instant connectivity to your accounts anytime, anywhere using the browser on your mobile device. Our mobile service allows you to access account details, history, and check account balances. In addition, City National Bank's mobile banking will allow you to make immediate transfers between your CNBT accounts.

Will mobile banking work on all mobile devices?

Mobile banking is a browser-based application that is available from any mobile device enabled with Transport Layer Security (TLS) internet access. The streamlined online banking pages and functions are designed for mobile browser access. Some devices that do not have a true browser (i.e. Media Net) will not work with mobile banking.

How do I access City National Bank's mobile banking service?

After a one-time enrollment within online banking, you simply type www.cnbt.com/mobile in your mobile device's web browser to access our site.

Is mobile banking secure?

All standard online banking security features are applied at login, including dual authentication. It's as easy as answering your Security Verification Question or asking for a one-time use security code. If you request a one-time use security code, you will need access to your email in order to receive the code.

NOTE: Prior to logging on to mobile banking, be sure to review your online banking security question/answer in order to avoid disabling the service due to answering incorrectly.

Do I need to enroll for mobile banking?

Mobile banking requires a simple one-time enrollment from within online banking, but there are no applications to download — you just need to be currently enrolled in online banking. Once you access www.cnbt.com/mobile through your mobile browser, you will be prompted to log in. Use the login and password you currently use to access online banking.

What accounts can I access with mobile banking?

Mobile banking allows you to access any of your accounts available for access within online banking.

How do I view my account information with mobile banking?

Once you access the site at www.cnbt.com/mobile, you'll see a listing of all of your online accounts and their available balance, from which you can choose to view account information. Simply click on the account you would like to access to view more information. 

Can transfers be made using mobile banking service?

Immediate transfers between City National Bank accounts can be made using the mobile service.

How much does mobile banking cost?

City National Bank does not charge for mobile service. However, depending on the rate plan with your mobile service provider, you may incur charges when accessing the internet. Please verify before accessing any websites.

What is mobile deposit?

Mobile deposit is a convenient, easy way to deposit checks from your mobile device into one of your accounts. With the City National Bank of Taylor mobile banking app on your iPhone®, iPad®, or device utilizing the Android® operating system, you can take a photo of your check, enter the check information, and securely submit your deposit for processing.

Is there a bank fee to deposit my check with my mobile device?

Mobile Check Deposit is FREE to eligible customers. There may be charges associated with text messaging and data usage on your device. Check with your wireless carrier for more information.

What accounts are required to be eligible for use with mobile deposit?

Checking and savings accounts are eligible for mobile deposit.

Where can I find the "Deposit" tab within my downloaded app?

All users should first download the latest version of the app from iTunes® or Google Play®. After successfully completing the login process, simply tap the global navigation button located in the upper left-hand corner of the application. Select the "Check Deposit" option to begin your mobile deposit. Only those that are eligible for mobile deposit will be able to continue the deposit process after login.

What if I don't see the "Deposit" tab within my downloaded app?

Only devices that have an auto focus camera are supported for mobile deposit. If you do not see a "Check Deposit" option in your global navigation menu, your device likely does not have a camera with auto focus.

Can I use mobile deposit with any mobile device?

Eligible phones include:

  • iPhone® (3G or higher with iOS 6.0 or higher). Older iPhones® and devices without a camera are not supported.
  • iPad® (2 or higher with iOS 6.0 or higher). iPad Mini® is also supported (with iOS 6.0 or higher). Other iPad® versions and devices without a camera are not supported.
  • The iPod Touch® is not supported at this time.
  • Android® (2.2 or higher operating system) with a rear-facing camera that supports auto focus.

You must also download and install the latest version of the City National Bank of Taylor mobile banking app from iTunes® or Google Play®.

Are my checks deposited immediately with mobile deposit?

Successfully submitting your check image with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary. Funds deposited before the daily cut-off time as determined by The City National Bank of Taylor on a banking business day (every day except Saturdays, Sundays and federal holidays) are normally available for withdrawal on the first business day after the day of the deposit.

If you transmit an item after the cut-off time, or on a day we are not open, we may consider that the deposit was made on the next business day we are open. Check your deposit history on the "Recent" tab within the application to see your deposit status.

How do I view my deposit history with mobile banking?

  1. Sign in to the City National Bank of Taylor mobile banking application.
  2. Tap the global navigation button located in the upper left-hand corner of the application.
  3. Select the "Check Deposit" option.
  4. Select the "Recent" tab and navigate to your check.
  5. Click on a single deposit to view the available transaction detail.

What should I do with the hard copies of my checks after making a mobile deposit?

After 7 days of a successful deposit made with The City National Bank of Taylor Mobile Check Deposit posting to your account , it is advisable that you keep all original documents in a safe place for personal records.

What types of checks are not eligible for mobile deposit?

  • Checks must be made payable to only you. Joint checks or checks made payable to "Cash" are not allowed.
  • Checks must not be drawn on a foreign bank or payable in a foreign currency.
  • Checks must not be altered on the front of the check in any way.
  • Checks must have an authorized signature. Demand drafts or remotely created checks are not allowed.
  • Checks must not be dated more than six months prior to the date of deposit.
  • Checks must not have previously been returned stop payment or account closed.

How do I make a mobile deposit?

  • Your check should have a valid account number and check number.
  • Before you begin, properly endorse your check with your signature.
    • The endorsement should read “For Mobile Deposit Only” and include the account number of the account holder.
  • Sign in to Mobile Banking, tap the global navigation button located in the upper left-hand corner of the application, and select the "Check Deposit" option.
  • Select the "Deposit" button and navigate to the check deposit screen; you will need to complete the check deposit form in order to submit your deposit request (note: "Continue" will appear disabled until all required fields are completed)
  • You should make sure your check is placed on a dark, flat, well-lit surface
  • Select either the "Front" or "Back" camera icon to take a photo of your check
  • Align the check image with the Camera viewfinder frame; be sure to take a photo of the check side that matches the helper text "Front" or "Back" in the viewfinder
  • Tap the camera icon in the viewfinder to take the picture
    • If the preview looks correct, select the "Checkmark" button; if not, simply tap the red "Redo" button and try again
  • After you have successfully taken the "Front" and "Back" photos of your check, you will see small thumbnail image previews on the check deposit screen
  • In the "Amount" field, enter the amount of the check you are depositing; be certain the entered amount matches the amount on the check
  • Tap the "Deposit To" field to select a deposit eligible account
  • After all the required fields are completed, the "Continue" button will appear enabled
  • Enter your email address in the "Email Receipt To" field if you would like to receive an email receipt of your deposit request
  • Review your entries and select the "Continue" button to complete the form
  • Select the "Approve" button to finalize and submit your deposit request

How does Popmoney work?

Sending Money

To send money, log into your online banking account and look for Popmoney.

Send money to anyone using their email address or account information.

You will be notified when the transaction is completed.

Receiving Money

When someone sends money to you, you will receive an email or text message.

If your financial institution offers Popmoney, you can log into your account and direct the funds there. If your financial institution does not offer Popmoney, you can provide your account information at Popmoney.com, and your money will be sent to that account.

If you do not provide your account information, the payment will be automatically returned to the sender's account.

Money sent directly to an account will be automatically deposited. No action is required by the recipient.

Will my account information be shared with the recipient if I use Popmoney?

No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.

Do I need to verify my email address and phone number to use Popmoney?

Verification of your email address and phone number may be required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

When will the recipient receive funds with Popmoney?

This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery then the recipient will receive the funds 3 business days after accepting the payment. If the sender has selected Next Day or Express delivery then the recipient will receive the funds 1 business days after accepting the payment.

If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information.

In some cases, like when you have exceeded payment limits, the funds will be available in three business days.

When will funds be deducted from my account when I send money with Popmoney?

If you make a payment before 7:00 p.m. Pacific time on a business day, the funds will be debited from your account on the same day. You should see the transaction on your financial institution statement the following day.

If you make a payment after 7:00 p.m. Pacific time or on a non-business day, the funds will be debited from your account on the next business day.

Why do I have limits on my Popmoney payments?

For your protection, limits have been created on how much money and how many payments can be sent during various time periods. You can click the help icon next to the Amounts field to view your available limits.

Can I send money internationally with Popmoney?

No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact's email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.

What are the fees associated with Popmoney?

Please click on the "Fees" link from "Send Money" to view the Popmoney fee schedule.

Can I cancel a Popmoney payment?

Yes, you may cancel a payment any time before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.

How do I add a Popmoney contact?

There are two ways to add a contact:

  1. Click on the "Contacts" tab and click on the "Add Contact" button. Enter the required fields and click "Save."
  2. Click on the "Add New Contact" link in the drop-down list that appears when you click on the "To" field. Enter the required fields on the popup window and click "Save."