Phone: (512) 671-2265

Mobile Banking

Summary

Access all your City National Bank accounts via the internet using your mobile device. Mobile banking is now available and it's quick and easy to use! Once you have enrolled within online banking, from your mobile phone browser just go to www.cnbt.com/mobile and login with your usual Online Banking username and password. You then receive instant connectivity to your accounts.

Our mobile banking service will provide you with the following capabilities:

Mobile banking will provide you with the convenience and security you need to meet your on-the-go lifestyle! Plus, there's a simple one time enrollment within online banking. There are no application downloads, you simply need to be currently set up for our FREE Online Banking service. For more information see our list of FAQs, or simply call our customer service line at 512-671-2265 ext 339 or 800-848-8472 ext 339.

Not all phones or cell plans are compatible; please check with your service plan provider. City National Bank does not charge for mobile service. However, depending on your rate plan with your service provider, you may incur charges when accessing the internet. If you are unsure that you have internet access or are having difficulty accessing the site, contact your phone service provider.

FAQ

Q: What is the Mobile Banking service?

A: Mobile Banking service will give you instant connectivity to your accounts anytime, anywhere using the browser on your mobile device. Our mobile service allows you to access account details, history and check account balances. In addition, City National Bank's mobile banking will allow you to make immediate transfers between your CITY NATIONAL BANK accounts.

Q: Will the mobile banking service work on all mobile devices?

A: Mobile Banking is a browser-based application that is available from any mobile device enabled with Secure Sockets Layer (SSL) Internet access. The streamlined Online Banking pages and functions are designed for mobile browser access. Some devices that do not have a true browser (i.e. Media Net) will not work with Mobile Banking.

Q: How do I access City National Bank's mobile banking product?

A: After a one time enrollment within online banking, you simply type www.cnbt.com/mobile in your mobile device's Web browser to access our site.

Q: Is Mobile Banking service secure?

A: All standard Online Banking security features are applied at login, including dual authentication. It's as easy as answering your Security Verification Question or asking for a one time use security code. If you request a one time use security code, you will need access to your email in order to receive the code.

NOTE: Prior to logging on to mobile banking, be sure to review your Online Banking security question/answer in order to avoid disabling the service due to answering incorrectly.

Q: Do I need to enroll for Mobile Banking service?

A: Mobile Banking requires a simple one time enrollment from within online banking but there are no applications to download you just need to be currently enrolled in Online Banking. Once you access www.cnbt.com/mobile through your mobile browser, you will be prompted to log in. Use the login and password you currently use to access Online Banking.

Q: What accounts can I access with Mobile Banking service?

A: Mobile Banking allows you to access any of your accounts available for access within Online Banking.

Q: How do I view my account information?

A: Once you access the site at www.cnbt.com/mobile, you'll see a listing of all of your online accounts and their available balance, from which you can choose to view account information. Simply click on the account you would like to access to view more information.

Q: Can transfers be made using Mobile Banking service?

A: Immediate transfers between CITY NATIONAL BANK accounts can be made using the mobile service.

Q: How much does Mobile Banking cost?

A: City National Bank does not charge for mobile service. However, depending on the rate plan with your mobile service provider, you may incur charges when accessing the Internet. Please verify before accessing any Internet sites.

Q: What future plans do we have for Mobile Banking?

A: Additional functionality will be added as our development and testing is completed. Our plans include the ability to schedule funds transfers for the future and pay bills. We will keep you informed on our progress for delivering new features and capabilities.