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F.A.Q.

Frequently Asked Questions


City National Bank has been serving our community for over 100 years. We believe in building long- term customer relationships. The customer advocate tips represent our commitment to insure our customers banking experience is good one! We want our customers for life and we are glad to share money and time saving tips to insure our customers are always pleased after each of their banking experiences!


Who do I call if my Credit or Debit card is lost or stolen?


Our security professionals are available to help you 24 hours a day, 7 days a week.


To report a debit card, call 1-800-472-3272

To report a Visa or Mastercard Credit Card, call 1-888-503-3358


What do I do if I think my identity has been stolen?


Instructions on detecting, defending, detering identity theft can be found on the website of the Federal Trade Commission at www.ftc.gov.


How can I get my bank information over the phone?


Our telephone banking product is called Access24 and offers real time balances and up to the minute transaction history as well. Customers can dial Access24 directly at 352 2265. This is also a free service and simply requires enrollment. To enroll for Acess24, contact customer service at 512 352 2265 ext 339 or 800 848 8472 ext 339.


Where can I get some of the reconciliation forms to help me balance my checkbook?


To get some reconciliation forms to balance your checkbook, click here.


How can I protect my account from insufficient funds charges?


The easiest and least expensive way to prevent overdraft charges is through automatic, account to account protecting transfers. With our protecting transfer service, we can automatically withdraw funds from another account that you own to prevent costly overdraft fees. You get to decide what balance you would like for the account to have before a transfer would occur as well as make the decision as to what amount you wish to transfer. These transfers happen automatically and there is no charge to set this feature up on your account. To add this valuable service, please complete and return this form to us.


What types of Free checking accounts are available at City National Bank?


We offer 3 different Free Checking accounts. They are Reward Checking, NetAdvantage and Regular Free Checking. We suggest the Reward Checking Account because it is free AND you can earn interest on the balances kept in the account AND ALL foreign ATM charges will be eliminated for Reward Checking customers who have a monthly direct deposit of their payroll or government benefit.. (View all account disclosures here).


The NetAdvantage also earns interest and is free. With our Regular Free Checking Account, we will deliver a monthly statement in the mail to you without images of the checks. If you would like to have images included in your statement and mailed to you, we suggest our Value checking account which is only $5.00 per month. (Tip: Free checking customers can receive copies of their checks if they elect to have their statement sent via encrypted email each month.)



How can I get money to and from my account at another bank?

We offer a free service called external transfers. It is a part of our Internet Banking Product and it allows secure transfers over the internet to or from from any account in the country. Money can be moved from one account to another within 1-3 days.


How do I get a copy of a check?


Front and back Check images are available at our secure website. Online Banking Customers may access as many check images as necessary without incurring any fees.


Customers may also request copies of checks through our customer service department at info@cnbt.com.


How can I make unlimited transfers without incurring a fee?


Unlimited account transfers are available through Online banking or over the phone through Access 24. (Federal regulation restrictions on Savings Accounts and Money Market Accounts apply)


How can I get Online Bill Payment for Free?


Online Bill Payment is available free on any checking account with monthly direct deposit. The direct deposit may be company payroll or government benefit.


How can I transfer money to and from my account at another bank without incurring a wire transfer fee?


We offer a free service called external transfers. It is a part of our Internet Banking Product and it allows secure transfers over the internet from any account in the country. Money can be moved from one account to another within 1-3 days. To sign up for external transfers please go to the User Services tab within internet banking and click the Add External Account link.


What is the bank's Routing Number?


CNBT's routing number is: 114901859


What is the quickest way to reorder checks?


Customers may reorder their checks through our secure website or directly at www.deluxe.com. If changes to a check order are necessary, please contact our check ordering department at 800 848 8472 ext 311.


Which checking account pays the most interest and is still free?


Reward Checking Account.


How can I do my banking without having to wait in line at the bank?


Most banking transactions can be performed without actually coming to the bank.


Deposits can be made in any of our night depositories located at each of our bank facilities or at our Automated Teller Machines (ATM) located at 3206 N. Main, 305 Talbot, 212 N. Main, in Taylor; 405 FM 685 in Hutto; and 217 W. Commerce St. in Granger. Withdrawals may also be made at any of our ATMs. For a list of our ATMs click here.


How can I make sure merchants take my check even when I am out of town?


Visa Check cards work just like checks and are accepted at over 17 million locations around the world.


How can I get a copy of previous statements?


Up to 7 years of past statements are available at our secure website. Online Banking Customers may access up to 7 years of previous statements beginning with the date of enrollment in Online Banking.